Technology is our Passion.

People are our Purpose.

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

We are reimagining how federal IT works.

After 20 years in federal IT, we know any successful solution begins and ends with people. That’s why our mission is to put them first. We help our clients modernize and build powerful technology solutions through a focus on customer experience (CX) and human-centered design (HCD).

Because experience is everything.

We can help you pair innovative technology with CX and human-centered design. By reversing the conventional tech-first approach, we create solutions that serve citizens while saving you time and money.

Mission Systems

We build systems and applications that power your mission by starting with your customers’ needs. We know the technologies and tools you need to do big things and build trust with those who matter most.

Platforms

You don’t have to spend a lot to create a great experience. We turn your IT investment into impact. We are experts in the major platforms that help you digitize and modernize your workflows at scale.

Operations

Trustworthy operations can make or break an agency. We build, optimize, or scale your enterprise infrastructure to ensure reliability, availability, and security for your team around the clock.

Check out how we've used CX to help personalize constituent services.

If security is from Mars, and CX is from Venus, can they ever work together…or are they destined to fight it out for eternity?

Read our eBook to learn how to get your Security and CX teams on the same page so they can work together to build products that are both easy-to-use and secure.

Download our Free Ebook

CX matters because projects fail when we put process and technology before people.

What is CX?

CX is every interaction you have with an organization—both human and digital—from beginning to end. From your website to your help desk and everything in between.

Why is it important for federal IT?

We need to treat citizens and federal employees like customers to build successful systems. We must consider their functional needs and how it feels to experience them to help build solutions citizens love to use and restore faith in government services.

Why should you care about CX?

The future of government depends on citizen experiences online and in-person. Investing in CX always means streamlined experience, heightened productivity, cost savings, and greater trust in leadership.

Real Talk:

YOUR CUSTOMERS DECIDE IF

YOUR SOLUTION SUCCEEDS.

Are you listening to them?

We know this stuff.
(But don’t just take our word for it.)

We want to make CX a part of every federal IT solution because we have seen it work. And our customers from the Department of Labor to Capitol Hill trust us to listen more, build faster, and create solutions that citizens and staff love.

Over 17K users. 22 agencies. 5 infrastructures. 1 service desk. Consolidating DOL’s Service Desk took a deep understanding of the customer experience.

Tell Me More

Let’s talk about what works—and what doesn’t.

Our technologists, cloud specialists, and managers know a ton about tech, the government, and CX. Let our insights and experiences help you learn.

The Link Between Customer Experience and Employee Experience

CX and Security Deep Dive Part 2: How to Make it Work

CX and Security Deep Dive Part 1: What’s really the issue with CX and Security?

Our Story

NuAxis started in 2002 with a team of passionate technologists who care about people as much as code. We began with a small engineering team supporting the National Park Service (NPS) and have grown to over 450+ employees and 30 job sites.

Our customers trust us to deliver...

…and so do our partners.

Working with us is easy.

Here’s what our clients have to say about us!

"The customer experience was a bright spot! It was so nice to be able to track the status of my request in real time. This isn’t an isolated example. Our incoming chief of staff had the same positive experience!"

"Extremely professional staff from Project Manager (PM) to the Operations Manager and Site Leads. Security Manager is a true Expert in is field. Corporate Management reachable at any time and ready to tackle any issues that arise."

"The quality of service exceeds all established SLAs. Extremely professional staff all of which could be considered experts in their fields."

Looking for passion and purpose? Get in touch!

We are looking for technologists, managers, designers, and teams who want to put people first. Connect with us about job opportunities and teaming opportunities today!