ISO 20000 Certification

NuAxis Innovations Achieves ISO 20000 Certification for IT Services Management

NuAxis Innovations, a leading provider of professional services and IT solutions for public sector and commercial enterprises, today announced that its IT management system has been certified as complying with the requirements of ISO/IEC 20000: 2011.

The ISO certification assures that NuAxis has demonstrated a high-degree of quality in its IT processes. ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011. The certification defines the requirements for a service management system. Its scope includes general requirements for a service management system and related processes. NuAxis is the 65th company in the United States to receive certification.

NuAxis has been providing IT services over the past decade to Federal Government agencies such as Department of the Interior. Some of these services are:

  •     Data Center Operations and Support (including Virtualization)
  •     Microsoft Infrastructure Solutions (Active Directory, SCCM)
  •     Service Desk Design, Lifecycle and Management (Tiers I, II and III)
  •     IT Security Operations and Compliance
  •     IT Systems Analysis, Administration and Development
  •     Program and Project Management

“Obtaining ISO 20000 certification further confirms NuAxis’ commitment to providing world-class IT services to our growing list of customers,” said Imran Akram, NuAxis Chief Executive Officer. “Over the past decade, we have helped our Federal Government customers, including many within the Department of Interior, achieve their mission of streamlining their IT services by delivering innovative solutions in a cost effective manner.”

At the NuAxis Untethered Lab, its engineers have built a wide range of mobile apps such as parkopolo (park guide for National Parks) and ReachPlus Alerts (mass notification platform). ReachPlus Alerts products are in use at many Federal agencies and commercial enterprises around the world including Panasonic, GE Capital, and Hong Kong Shanghai Bank (HSBC).

“Our commitment to the highest quality IT service management extends into our product development processes. Our customers have been using ReachPlus Alerts for the past decade for mass notification and emergency alert broadcasting. It’s provided a great complement to the IT services we provide,” said Akram. “We look forward to bringing the next generation of ReachPlus Alerts products to market in the coming months.”

About ISO/IEC 20000

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. The ISO/IEC 20000 IT Service Management Certification Scheme was initially created by itSMF and is now owned and operated by The APM Group Ltd.

About NuAxis Innovations

NuAxis Innovations supplies a wide-range of critical IT and development services for Federal Government agencies and commercial entities around the world. Our services include IT Service Management, Mobile Application Development, Messaging & Collaboration Services, Infrastructure, IT Security and Cloud Services. NuAxis also offers ReachPlus Alerts, a mass notification product solution with many applications such as emergency and crisis management, drills and reminders, and health and safety alerting. NuAxis is a woman-owned business headquartered in Vienna, VA.