Lessons Learned from the GovCX Collective: Implementing M-23-22 for Better Digital Experiences

GovCX Collective - OMB guidance for better digital experiences

As the year ends, agencies across the federal government are reflecting on their progress in implementing the Office of Management and Budget’s M-23-22 guidance for digital experiences. This pivotal directive issued in September 2023 aims to improve the public’s interactions with government services by emphasizing accessibility, usability, and customer-focused design. The GovCX Collective, in partnership with Riva […]