CX and Security Deep Dive Part 2: How to Make it Work
Like it or not, CX and security must be teammates if we want to modernize federal IT, improve citizen trust, and meet the goals outlined in the President’s Management Agenda. We recently hosted a webinar to explore the tumultuous marriage of security and CX and found some common ground and new lessons! (You can watch the replay […]
CX and Security Deep Dive Part 1: What’s really the issue with CX and Security?
We all want the same thing when it comes to federal technology and modernization projects. We want our systems, tools, and products we use to be easy to use AND 100% safe. Yet, when it comes to making that happen it can feel like it must be one or the other. Either your system is […]
Mastering the All-Encompassing NuAxis CX Process: Level 1 of CX Training
NuAxis Innovations has committed to helping their federal customers fulfill their agency mission with increased ease and efficiency by improving their Customer Experience. The journey began with the goal of creating a capability which infuses CX into every aspect of how NuAxis solves its customers’ problems. Once this capability was established, we socialized a process […]
Why CX Matters: A Letter from Our Director
As we are preparing to do a company-wide event called “CXtravaganza”, a colleague asked why CX matters. Here is what our Director of CX, Amanda Chavez, had to say.