Reducing Insurance Fraud and Improving CX: Lessons Learned from the GovCX Collective
In November the GovCX Collective gathered experts in unemployment insurance (UI) for a candid conversation on fraud prevention, customer experience, and how the two are linked. Hosted alongside LexisNexis Risk Solutions, the session brought together federal and state perspectives on how to tackle fraud without sacrificing speed, access, or dignity for claimants. Our speakers, Amy […]
Charting the Future of Government Careers: Insights from “Federal Futures”
Lessons Learned from Our GovCX Collective Conversation About Public Sector Careers On April 29th, the GovCX Collective welcomed two pivotal voices in Virginia’s workforce transformation: Bryan Slater, Virginia Secretary of Labor, and Nicole Overly, Commissioner of VA Works. The event, called Federal Futures: Networking and Career Paths, provided a unique deep dive into how public service […]