Women Driving IT Excellence: Lessons Learned from the GovCX Collective
On March 26, 2026, the GovCX Collective celebrated Women’s History Month with a dynamic discussion with female leaders in technology moderated by Arlene Romero. I was joined by Anne Lousie Mason, Senior Product Manager, Capital One; Cherile Delacruz Managing Director, HCC Consulting; and Julie Gordon Chief Problem Solver, Pilant Management Services; to share insights and reflections on career trajectories, assessing risk and reward, and navigating a changing landscape. If […]
A CX Focused Transition to a Remote Operation
As part of NuAxis’ Service Desk and Desktop Support contract for the Bureau of Land Management (BLM), we manage the bureau’s National Help Desk (NHD).