Introducing NuAI: The AI-Powered Solution Designed to Improve Federal Websites
The federal government once again has called out a major customer experience (CX) problem – with nearly 7,000 federal websites, critical information is buried in outdated content, accessibility barriers block key services, and design challenges can make simple tasks frustrating for citizens. Federal Chief Information Officer Gregory Barbaccia is calling out this issue – and taking […]
Team Member Spotlight | Senior Project Manager, Adnan Qureshi
Senior Project Manager Adnan Qureshi “Enjoys Complex Challenges and Delivering Exceptional Results” “Early in my career I had a fascination with how to implement innovative project management techniques that drove organizational efficiency.” Senior Project Manager Adnan Qureshi says the origin of his career journey started out of an interest in the intersection of technology and […]
Federal CX 2.0: Aligning CX Strategy and Implementation Teams: Lessons Learned from GovCX Collective
A jam-packed room brought insightful discussion and solutions as part of March’s GovCX Collective powered by NuAxis event, co-hosted RIVA Solutions, Inc. The topic, Federal CX 2.0: Aligning your CX strategy and implementation teams focused on driving impact in customer experience, human-centered design, and user experience. Some of the key takeaways included: CX Must Have […]
The Link Between Customer Experience and Employee Experience
Last week, NuAxis attended the ACT-IAC CX Summit 2022 and, wow! What an inspiring event full of energy and ideas that focused on putting people—and citizens—first. During the morning session, we saw a pattern emerging in the various panels and Q&A sessions: how can you deliver Customer Experience (CX) without first creating a culture of […]
5 Things to Consider When Returning to the Government Post-Pandemic
Many federal agencies have been striving to support a flexible workforce to enable employees with a better working experience and work-life balance.
Leveraging HCD to Care for Frontline Healthcare Workers
NuAxis Innovations’ mission centers around providing an excellent Customer Experience for our federal agency partners and the citizens engaging with the federal government services they provide.
When a Company-wide Event Inspires Employees to Infuse CX into Their Everyday Responsibilities
At NuAxis, we believe CX is pivotal in restoring the faith and trust of citizens in the effectiveness of services provided by their government. We wanted to organize a company-wide movement to enact tangible change with CX; this is how the CXtravaganza was born. NuAxis leadership has a vision of how CX can revolutionize and […]
Transitioning Political Appointees While Impacted by a National Security Event
January is always busy, but this year the presidential transition brought extra considerations. One of our customers (large Federal department) had about 140 outgoing political appointees and an unknown number of incoming appointees. Then the events of January 6th at the Capitol occurred. On Tuesday, January 12th, the NuAxis and customer management teams decided to […]