The Link Between Customer Experience and Employee Experience
Last week, NuAxis attended the ACT-IAC CX Summit 2022 and, wow! What an inspiring event full of energy and ideas that focused on putting people—and citizens—first. During the morning session, we saw a pattern emerging in the various panels and Q&A sessions: how can you deliver Customer Experience (CX) without first creating a culture of […]
5 Things to Consider When Returning to the Government Post-Pandemic
Many federal agencies have been striving to support a flexible workforce to enable employees with a better working experience and work-life balance.
When a Company-wide Event Inspires Employees to Infuse CX into Their Everyday Responsibilities
At NuAxis, we believe CX is pivotal in restoring the faith and trust of citizens in the effectiveness of services provided by their government. We wanted to organize a company-wide movement to enact tangible change with CX; this is how the CXtravaganza was born. NuAxis leadership has a vision of how CX can revolutionize and […]
Transitioning Political Appointees While Impacted by a National Security Event
January is always busy, but this year the presidential transition brought extra considerations. One of our customers (large Federal department) had about 140 outgoing political appointees and an unknown number of incoming appointees. Then the events of January 6th at the Capitol occurred. On Tuesday, January 12th, the NuAxis and customer management teams decided to […]