The Permitting Paralysis: Data, Trust, and the Race to Rebuild America’s Infrastructure
Permitting has quietly become one of the biggest drags on America’s ability to build things fast enough to matter. Energy projects, data centers, roads, bridges, critical minerals: nearly everything we’re trying to rebuild runs through a system that was designed for a different era. NuAxis is deeply invested in this story because good customer experience for permitting applicants, and for […]
EO 14338 and the Future of Government Experience: Lessons Learned from the GovCX Collective
For too long, government services have required citizens to navigate outdated systems, repetitive steps, and confusing forms. That wasted “time tax” doesn’t just slow things down; it chips away at trust and confidence in how government works. This October, the GovCX Collective hosted a panel of customer experience and design leaders to unpack what Executive […]
What’s Next for CX: EO 14338, AI, and the Future of Experience Design
Customer experience (CX) continues to evolve from a corporate buzzword to a permanent federal priority. From the President’s Management Agenda to the most recent Executive Order 14338, the focus on improving the usability and design of public-facing services continues. Journey mapping, service blueprints, and Chief Experience Officers are no longer just a trend, they are […]
Improving the Federal Permitting Process: Lessons Learned from the GovCX Collective
Every year, the federal government issues hundreds of thousands of permits across industries, from environmental and wildlife approvals to building construction and use of public lands. These permits play a big role in economic development, public safety, and environmental protection. Yet navigating the federal permitting process remains a complex, time-consuming, and often confusing experience for […]