Navigating the New Normal at the Bureau of Safety and Environmental Enforcement

Navigating-the-new-normal

As the world continues to adjust to an ever-evolving definition of normal, NuAxis Innovations has closely monitored trends shaping the new definition of normal. While the COVID-19 pandemic was tragic, the instant shift to remote work presented the federal government with a unique opportunity to examine the possibilities of telework. Federal agency leaders are now […]

Mastering the All-Encompassing NuAxis CX Process: Level 1 of CX Training

company-wide-event

NuAxis Innovations has committed to helping their federal customers fulfill their agency mission with increased ease and efficiency by improving their Customer Experience. The journey began with the goal of creating a capability which infuses CX into every aspect of how NuAxis solves its customers’ problems. Once this capability was established, we socialized a process […]

Automating Workflows for a Great CX at the BSEE

Automated workflows

When the Bureau of Safety and Environmental Enforcement (BSEE) reached out to NuAxis about improving their IT micro purchase request process, NuAxis employees Dave Marshall and Casey Barela responded enthusiastically, because Marshall and Barela understood that providing an exceptional customer experience meant going above and beyond their contractual obligations to ease their customer’s pain points. […]

Transitioning Political Appointees While Impacted by a National Security Event

Transitioning Political Appointees

January is always busy, but this year the presidential transition brought extra considerations. One of our customers (large Federal department) had about 140 outgoing political appointees and an unknown number of incoming appointees. Then the events of January 6th at the Capitol occurred. On Tuesday, January 12th, the NuAxis and customer management teams decided to […]

Why CX Matters: A Letter from Our Director

As we are preparing to do a company-wide event called “CXtravaganza”, a colleague asked why CX matters. Here is what our Director of CX, Amanda Chavez, had to say.