The Link Between Customer Experience and Employee Experience
Last week, NuAxis attended the ACT-IAC CX Summit 2022 and, wow! What an inspiring event full of energy and ideas that focused on putting people—and citizens—first. During the morning session, we saw a pattern emerging in the various panels and Q&A sessions: how can you deliver Customer Experience (CX) without first creating a culture of […]
CX and Security Deep Dive Part 2: How to Make it Work
Like it or not, CX and security must be teammates if we want to modernize federal IT, improve citizen trust, and meet the goals outlined in the President’s Management Agenda. We recently hosted a webinar to explore the tumultuous marriage of security and CX and found some common ground and new lessons! (You can watch the replay […]
CX and Security Deep Dive Part 1: What’s really the issue with CX and Security?
We all want the same thing when it comes to federal technology and modernization projects. We want our systems, tools, and products we use to be easy to use AND 100% safe. Yet, when it comes to making that happen it can feel like it must be one or the other. Either your system is […]
5 Things to Consider When Returning to the Government Post-Pandemic
Many federal agencies have been striving to support a flexible workforce to enable employees with a better working experience and work-life balance.
Leveraging HCD to Care for Frontline Healthcare Workers
NuAxis Innovations’ mission centers around providing an excellent Customer Experience for our federal agency partners and the citizens engaging with the federal government services they provide.
Navigating the New Normal at the Bureau of Safety and Environmental Enforcement
As the world continues to adjust to an ever-evolving definition of normal, NuAxis Innovations has closely monitored trends shaping the new definition of normal. While the COVID-19 pandemic was tragic, the instant shift to remote work presented the federal government with a unique opportunity to examine the possibilities of telework. Federal agency leaders are now […]
Mastering the All-Encompassing NuAxis CX Process: Level 1 of CX Training
NuAxis Innovations has committed to helping their federal customers fulfill their agency mission with increased ease and efficiency by improving their Customer Experience. The journey began with the goal of creating a capability which infuses CX into every aspect of how NuAxis solves its customers’ problems. Once this capability was established, we socialized a process […]
Automating Workflows for a Great CX at the BSEE
When the Bureau of Safety and Environmental Enforcement (BSEE) reached out to NuAxis about improving their IT micro purchase request process, NuAxis employees Dave Marshall and Casey Barela responded enthusiastically, because Marshall and Barela understood that providing an exceptional customer experience meant going above and beyond their contractual obligations to ease their customer’s pain points. […]
When a Company-wide Event Inspires Employees to Infuse CX into Their Everyday Responsibilities
At NuAxis, we believe CX is pivotal in restoring the faith and trust of citizens in the effectiveness of services provided by their government. We wanted to organize a company-wide movement to enact tangible change with CX; this is how the CXtravaganza was born. NuAxis leadership has a vision of how CX can revolutionize and […]
Transitioning Political Appointees While Impacted by a National Security Event
January is always busy, but this year the presidential transition brought extra considerations. One of our customers (large Federal department) had about 140 outgoing political appointees and an unknown number of incoming appointees. Then the events of January 6th at the Capitol occurred. On Tuesday, January 12th, the NuAxis and customer management teams decided to […]
