As part of NuAxis’ Service Desk and Desktop Support contract for the Bureau of Land Management (BLM), we manage the bureau’s National Help Desk (NHD).
The dramatic increase in remote work because of COVID-19 has profoundly impacted the U.S. Department of Labor’s ability to onboard employees across the United States. Due to limited personnel providing on-site coverage, DOL was faced with operating on a different set of parameters while continuing to receive overwhelming requests to onboard and offboard federal and […]
At the U.S. Department of Labor (DOL), NuAxis Innovations is utilizing the ServiceNow platform to eliminate paper forms used to request IT services. The DOL OCIO used 20 different paper forms to receive customer requests for IT services, ranging from account management requests (onboarding, transfers, deletions) to common requests such as hardware installs, shared resource […]