Join Us on June 9th to Discuss CX and Security: The Mars and Venus of Federal IT.

Webinar_CX and Security Image

On June 9 at 12 pm EST the NuAxis team will host a free webinar about the complicated marriage of security and customer experience (CX) in federal IT projects.  Rich Zanatta, CTO and VP of Operations, and Amanda Chavez, VP of Customer Experience, will debate the age-old question: if security is from Mars, and CX is from […]

NuAxis Announces New Leadership Team

New Leadership Team

NuAxis Innovations, a leading provider of IT services to the federal government, is thrilled to announce its new executive leadership team. The award-winning Virginia-based company recently promoted several key staff and aligned its corporate structure to advance their mission to bring customer experience (CX) and human-centered design (HCD) to federal IT services.   The changes reflect […]

NuAxis Innovations Recruits New Business Lead for Their Company-Wide CX Program

Amanda Chavez

NuAxis Innovations is pleased to announce Amanda Chavez has joined as the Director of Customer Experience (CX). Amanda will be responsible for leading and further developing the business discipline of CX at NuAxis. She is a thought leader who leverages the human-centered design methodology to foster cultures of innovation and scale design principles across organizations. […]

NuAxis Innovations Successfully Upgraded to ISO/IEC 20000-1:2018 Certification

Intertek

NuAxis Innovations is pleased to announce that we have upgraded our Service Management System (SMS) to ISO/IEC 20000-1:2018 certification, the latest Information Technology Service Management Standard. Our quality management system and information security management system continue to be certified to ISO 9001:2015 and ISO/IEC 27001:2013, respectively.NuAxis’ SMS is certified by Intertek to ISO/IEC ISO 20000-1:2011. […]

Journey of a Federal IT User in the Time of Covid

CX Journey

When the COVID-19 pandemic began, we challenged ourselves to “walk in the shoes of our federal users.” Under the leadership of Mieke Wagner and through a concerted effort of collecting information from our various service desk operations at the U.S. Department of the Interior and the U.S. Department of Labor, we developed the “Journey of […]

NuAxis Innovations Achieves ServiceNow Bronze Partnership

Service Now Provider

NuAxis has achieved Bronze Partner status in ServiceNow’s Partner Program. The Bronze status designation recognizes NuAxis’ success in supporting the largest instance of ServiceNow at Department of the Interior as well as in supporting the adoption of ServiceNow at the Department of Labor. It further endorses the company’s investment in required training and certification programs […]

NuAxis Innovations Continues Their Commitment to Quality Management With ISO9001:2015

PRI Registar

NuAxis Innovations has demonstrated its continued commitment to world class quality management through the ISO 9001 standard. International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and focuses on quality management systems (QMS) and performance. It assists companies in developing a management system that aligns quality with their wider business […]

NuAxis Innovations Appraised at CMMI Level 3 For Services

CMMIDEV3

NuAxis Innovations announced a successful Capability Maturity Model Integration (CMMI)® appraisal at Level 3 for Services. CMMI is a capability improvement framework that provides essential elements of effective processes to improve performance. An appraisal at Maturity Level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and […]

NuAxis Innovations Announces New Chief Operating Officer

Ali Qureshi

Ali Qureshi joins NuAxis Innovations as Chief Operating Officer NuAxis Innovations announced that Ali Qureshi has joined the team as Chief Operating Officer (COO). In this role, Mr. Qureshi is responsible for executing NuAxis’ strategy for enabling high quality customer service delivery, ensuring the happiness of team members, and facilitating organic business development. “Ali Qureshi’s […]