Makpar JV with NuAxis Wins New BPA Contract at Department of Labor

Washington, D.C. – June 30, 2022 – MakNuAx, an experienced solutions-oriented SBA-approved Joint Venture between Makpar and NuAxis Innovations focused on modernizing federal IT infrastructure by applying the discipline of Customer Experience (CX), today announced that it has been awarded a contract to provide enterprise service desk support services for the Department of Labor (DoL).  “NuAxis has had the privilege of setting up the […]

NuAxis hosted a webinar to discuss CX and Security: The Mars and Venus of Federal IT.


On June 9, the NuAxis team hosted a free webinar about the complicated marriage of security and customer experience (CX) in federal IT projects.  Rich Zanatta, CTO and VP of Operations, and Amanda Chavez, VP of Customer Experience, debated the age-old question: if security is from Mars, and CX is from Venus, can they ever work together […]

NuAxis Announces New Leadership Team

New Leadership Team

NuAxis Innovations, a leading provider of IT services to the federal government, is thrilled to announce its new executive leadership team. The award-winning Virginia-based company recently promoted several key staff and aligned its corporate structure to advance their mission to bring customer experience (CX) and human-centered design (HCD) to federal IT services.   The changes reflect […]

NuAxis Innovations Recruits New Business Lead for Their Company-Wide CX Program

Amanda Chavez-Director of Customer Experience (CX)

NuAxis Innovations is pleased to announce Amanda Chavez has joined as the Director of Customer Experience (CX). Amanda will be responsible for leading and further developing the business discipline of CX at NuAxis. She is a thought leader who leverages the human-centered design methodology to foster cultures of innovation and scale design principles across organizations. […]

NuAxis Innovations Successfully Upgraded to ISO/IEC 20000-1:2018 Certification

ISO/IEC 20000-1:2018

NuAxis Innovations is pleased to announce that we have upgraded our Service Management System (SMS) to ISO/IEC 20000-1:2018 certification, the latest Information Technology Service Management Standard. Our quality management system and information security management system continue to be certified to ISO 9001:2015 and ISO/IEC 27001:2013, respectively.NuAxis’ SMS is certified by Intertek to ISO/IEC ISO 20000-1:2011. […]

Journey of a Federal IT User in the Time of Covid

CX Journey

When the COVID-19 pandemic began, we challenged ourselves to “walk in the shoes of our federal users.” Under the leadership of Mieke Wagner and through a concerted effort of collecting information from our various service desk operations at the U.S. Department of the Interior and the U.S. Department of Labor, we developed the “Journey of […]

NuAxis Innovations Achieves ServiceNow Bronze Partnership

Service Now Provider

NuAxis has achieved Bronze Partner status in ServiceNow’s Partner Program. The Bronze status designation recognizes NuAxis’ success in supporting the largest instance of ServiceNow at Department of the Interior as well as in supporting the adoption of ServiceNow at the Department of Labor. It further endorses the company’s investment in required training and certification programs […]

NuAxis Innovations Continues Their Commitment to Quality Management With ISO 9001:2015

ISO 9001:2015 - PRI Registar

NuAxis Innovations has demonstrated its continued commitment to world class quality management through the ISO 9001 standard. International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and focuses on quality management systems (QMS) and performance. It assists companies in developing a management system that aligns quality with their wider business […]