Makpar JV with NuAxis Wins New BPA Contract at Department of Labor
Washington, D.C. – June 30, 2022 – MakNuAx, an experienced solutions-oriented SBA-approved Joint Venture between Makpar and NuAxis Innovations focused on modernizing federal IT infrastructure by applying the discipline of Customer Experience (CX), today announced that it has been awarded a contract to provide enterprise service desk support services for the Department of Labor (DoL). “NuAxis has had the privilege of setting up the […]
NuAxis Awarded $9M Network Operations and $5M Service Desk Task Orders with the U.S. Fish & Wildlife Service
We are thrilled to announce that NuAxis was awarded two new task orders with the U.S. Fish & Wildlife Service (FWS) at the Department of Interior (DOI), one a $9M+ Enterprise Network Operations (ENO) order, and the other a $5M+ Enterprise Service Desk (ESD) order. As part of the Information Management and Technology Operations Division, […]
NuAxis hosted a webinar to discuss CX and Security: The Mars and Venus of Federal IT.
On June 9, the NuAxis team hosted a free webinar about the complicated marriage of security and customer experience (CX) in federal IT projects. Rich Zanatta, CTO and VP of Operations, and Amanda Chavez, VP of Customer Experience, debated the age-old question: if security is from Mars, and CX is from Venus, can they ever work together […]
NuAxis Announces New Leadership Team
NuAxis Innovations, a leading provider of IT services to the federal government, is thrilled to announce its new executive leadership team. The award-winning Virginia-based company recently promoted several key staff and aligned its corporate structure to advance their mission to bring customer experience (CX) and human-centered design (HCD) to federal IT services. The changes reflect […]
NuAxis Innovations Recruits New Business Lead for Their Company-Wide CX Program
NuAxis Innovations is pleased to announce Amanda Chavez has joined as the Director of Customer Experience (CX). Amanda will be responsible for leading and further developing the business discipline of CX at NuAxis. She is a thought leader who leverages the human-centered design methodology to foster cultures of innovation and scale design principles across organizations. […]
NuAxis Innovations Successfully Upgraded to ISO/IEC 20000-1:2018 Certification
NuAxis Innovations is pleased to announce that we have upgraded our Service Management System (SMS) to ISO/IEC 20000-1:2018 certification, the latest Information Technology Service Management Standard. Our quality management system and information security management system continue to be certified to ISO 9001:2015 and ISO/IEC 27001:2013, respectively.NuAxis’ SMS is certified by Intertek to ISO/IEC ISO 20000-1:2011. […]
Journey of a Federal IT User in the Time of Covid
When the COVID-19 pandemic began, we challenged ourselves to “walk in the shoes of our federal users.” Under the leadership of Mieke Wagner and through a concerted effort of collecting information from our various service desk operations at the U.S. Department of the Interior and the U.S. Department of Labor, we developed the “Journey of […]
NuAxis Innovations Awarded USDA OCIO Client Experience Center (CEC) Tier 3 IT Service Desk Operations Contract
The U.S. Department of Agriculture (USDA), Office of the Chief Information Officer (OCIO) Client Experience Center (CEC) awarded NuAxis Innovations a contract to provide Tier 3 IT Service Desk Operations. This contract is critical to CEC’s vision to “innovate, deliver, and service world-class IT products and services” and will be supported by NuAxis’ Resource Conservation […]
NuAxis Innovations Achieves ServiceNow Bronze Partnership
NuAxis has achieved Bronze Partner status in ServiceNow’s Partner Program. The Bronze status designation recognizes NuAxis’ success in supporting the largest instance of ServiceNow at Department of the Interior as well as in supporting the adoption of ServiceNow at the Department of Labor. It further endorses the company’s investment in required training and certification programs […]
NuAxis Innovations Continues Their Commitment to Quality Management With ISO 9001:2015
NuAxis Innovations has demonstrated its continued commitment to world class quality management through the ISO 9001 standard. International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and focuses on quality management systems (QMS) and performance. It assists companies in developing a management system that aligns quality with their wider business […]
