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An appraisal at Maturity Level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood and are described in standards, procedures, tools, and methods. The organization’s set of standard processes which is the basis for Maturity Level 3 is established and improved over time.
The Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Maturity Level 3 for Development v1.3 certification is a framework for software process improvement that requires a company to meet or exceed certain standards for software development, project management and quality assurance. A Level 3 rating requires 18 specific process areas and 12 generic goals and practices to be fulfilled, including project monitoring and control, requirements development, technical solutions, decision analysis and resolution and organizational process definition.
ISO/IEC ISO 20000-1:2011 is a service management system standard. It specifies requirements for the organization to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
The 9001:2015 certification is a quality management system requirements standard and specification. It requires organizations to demonstrate their ability to consistently provide products that meet customer and applicable statutory and regulatory requirements. The certification aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.