Personalizing Constituent Services
Citizen-facing staff often find themselves overwhelmed by the volume and complexity of constituent communications, case management and service tracking. Staff members require modern cloud-based services which utilize enhanced automation features to reduce the complexity of constituent communication tracking while enriching the experience of communicating with Congress.
To address this, NuAxis Innovations is pleased to introduce Constituent Insights 360o, a secure Constituent Services System (CSS) solution that automates and manages constituent communications while at the same time delivering valuable insights, engagements, and experiences todays’ constituents expect.
Correspondence Management
Our solution is a user-centered environment that enables staff to develop and maintain workflows and templates for case management and omni-channel constituent engagement. Batch correspondence and newsletters by issue and maintain approval chains even if out of the office on a mobile device. Scheduling and calendar functionality automates in-person and virtual appointments and keeps communication channels open and flowing. Access all constituent communications, cases, history, and insights in one central location.
Social Media Integration
Easily manage oceans of social post data and quickly analyze for insights. Integrate casework and appointments from specific social posts. Streamline communication to constituents and social platform responses directly within the system. Automate and apply intelligent tools to this traditionally labor-intensive function.
Trending Social Media Posts
Secure Integrated Constituent Requests
Easily integrate with existing web vendors to build out your service request catalog. Constituents can submit feedback, access newsletters, request and track status of common services (e.g., flag requests, and Capital tours), and receive bi-directional communication with the office. The secure low-code/no-code platform makes expanding to support new services available immediately, and the drag-and-drop layout makes it easy to update the look and feel to respond to current issues.
Dashboards and Reporting
Role-based dashboards and reports are dynamic and real-time which ensures relevant information is immediately available to drive action at every level. The system prioritizes information and insight directly where it is needed to increase efficiency while retaining constituent intimacy.
Casework Integration
Link casework and constituent communications to provide seamless services while retaining correspondence history and context. Dashboards and reporting on casework covers multiple correspondence channels and ensures timely follow up.
AI/ML Insight Generation
Text-based constituent feedback channels (social media, SCWC, webform, email, etc) can be analyzed for sentiment and the insights used to assist in personalizing communication or aggregating newsletter recipients. Leverage AI/ML to group similar communications to streamline the response process.
Specifically designed and tailored for constituents and their legislative, federal, state, and local offices.
Provide faster and more intuitive constituent services. Group issues and communicate in bulk without sacrificing personalization. Automate most communication functions and easily gain insight into constituent concerns.
