Potential Perfected Through ITSM
Strategy streamlined. Operational excellence achieved.
We’ve developed a customizable, value-driven ITSM strategy that humanizes IT by keeping human-centered design (HCD), customer experience (CX), and key stakeholder needs in mind from the organization and employee to the end user. Our services incorporate ITIL 4 and project management best practices to provide a clear framework that prioritizes value, reduced costs, and minimized risks. Continuous improvement is fueled by understanding your biggest pain points through trend and root cause analysis. With the help of a management office who oversees the end-to-end experience, communications and operations are transparent, consistent, and simplified for ease of understanding across your organization.
How NuAxis Does It
First, we organize around value and shared purpose.
We implement a collaborative organizational structure focused on value displays, the user community, and the service desk. Adaptability, insight, and collaboration are key.
Then, we apply industry best practices to facilitate service, technology, and operational excellence.
We combine HCD with the ITIL 4 framework and classic management practices in both general and technical areas of IT service. Seamlessly integrated and continually improving, these practices facilitate strategic alignment, risk management, and performance optimization.
Finally, we aim for solutions that transform and endure the test of time and technology.
Through a holistic, iterative approach, we translate priorities into outcomes that empower users and equip teams for self-sufficiency. Comprehensive training, knowledge transfer, and our committed partnership maximize the speed and quality of exceptional service delivery.
3 Key Management Practices
Our management practices are rooted in HCD and cover a wide range of disciplines that are essential for delivering efficient IT services and enhancing CX from all angles. We make use of different methodologies like information architecture, continuous service improvement, and knowledge management to make our systems and processes work together efficiently. And to ensure that everyone is on board, we incorporate organizational change, workforce and talent management best practices to align goals and engage stakeholders. Simply put, we’ve got what you need to thrive now and for years to come.
General Management
ITIL Service Management
Technical Management
We unleash innovation and fuel advancement. Let us fill you in on the latest in CX and how we’ve empowered and positioned organizations for sustainable growth with our approach to ITSM.
CASE STUDY
Consolidating DOL’s Service Desk took a deep understanding of the customer experience.
CASE STUDY
How We Used CX and HCD to Improve Our Onboarding Process
