The next big thing

ABOUT DEVSECCXOPS

DevSecCXops is our proprietary approach to integrate the customer throughout the technology development lifecycle.

While CX currently appears in the process — mockups, discovery, usability testing — this approach gives customer and citizen stakeholders a permanent seat at the table. CX will no longer feel “tacked-on,” but part of the internal mechanisms that make technology work.

WHY IT HELPS

The approach takes the standard DevSecOps and Agile development cycle and intentionally integrates Human-Centered Design (HCD) and Customer Experience principles throughout the process. Systematically adding the customer voice helps tech teams connect and measure the human elements throughout the process — aligning your team for a successful outcome.

DevSecCXOps –Blueprint

HOW IT WORKS

Processes like DevSecCXOps and Agile improve product outcomes and ensure the secure delivery of services.

Prioritizing the customer in the daily activities of technology further positions agencies for truly transformative results. A DevSecCXOps approach can help you:

Test hypotheses and ensure smooth adoption.

Deploy the right features and track adoption rates.

Build features your customers like with continuous feedback.

Plan better to understand the customer journey.

Operate to reinforce security, reduce technical debt, and save budget.

Monitor customer satisfaction and increase throughput.

DevSecCXOps benefits

STORY HIGHLIGHT

EO 14338, AI, and the Future of Experience Design

NuAxis and the GovCX Collective bring together CX innovators with experience in government and the private sector to talk about topics like Executive Order 14338, the future of AI, and how DevSecCXOps is shaping the next era of digital experience in federal services.

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Outcomes for Missions

Using HCD to Redesign a Federal Grant Review System

How we helped:
Used Human-Centered Design (HCD) methods to improve usability and make the system easier for reviewers and staff.
Streamlined the review process in the new system for reviewers to evaluate, track, and score grant applications objectively.

Boosting Employee Satisfaction with ServiceNow's HR Service Delivery Module.

How we helped:
Streamlined HR processes to reduce processing time, improve efficiency, and enhance collaboration.
Increased transparency and trust through real-time tracking of HR requests.
Automated manual tasks, enabling HR staff to focus on strategic initiatives.

Simplifying 400+ Permit Types for the U.S. Department of Interior.

How we helped:

Streamlined applications through dynamic forms.
Reduced back-and-forth with proactive applicant guidance.
Increased transparency with real-time updates.

FEATURED

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