Insights

A lot of contractors are afraid to share their secret sauce. We are not. Our team has insights about tech, platforms, federal IT, CX and HCD – and we don’t hold back so you can learn and succeed.

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The Link Between Customer Experience and Employee Experience

More insights, tips, and lessons learned.

Insights-CX and Security Deep Dive Part 2-How to make it work

CX and Security Deep Dive Part 2: How to Make it Work

Insights -Secure CX Part 1

CX and Security Deep Dive Part 1: What’s really the issue with CX and Security?

Insights - 5-Things-to-Consider-Post-Pandemic

5 Things to Consider When Returning to the Government Post-Pandemic

Insights - Leveraging Healthcare Workers

Leveraging HCD to Care for Frontline Healthcare Workers

Insights - Navigating-the-new-normal

Navigating the New Normal at the Bureau of Safety and Environmental Enforcement

Insights - company-wide-event

Mastering the All-Encompassing NuAxis CX Process: Level 1 of CX Training

Insights - Automated workflows

Automating Workflows for a Great CX at the BSEE

Insights - Inspiring company wide event-the CXtravaganza

When a Company-wide Event Inspires Employees to Infuse CX into Their Everyday Responsibilities

Insights - Transitioning Political Appointees

Transitioning Political Appointees While Impacted by a National Security Event

Why CX Matters: A Letter from Our Director

Insights -CX focused transition to remote

A CX Focused Transition to a Remote Operation

Insights - Delivering IT to your doorstep

Delivering IT to Your Doorstep

Insights - Saving Paper during the Pandemic with Service Central

Paper and Pandemic: Saving Trees Using ServiceNow