IT SERVICE MANAGEMENT CONSOLIDATION
NuAxis has an in-depth understanding of federal mandates, like the Federal Information Technology Acquisition Reform Act (FITARA), and knowledge of how to apply these directives within an agency’s environment. We follow best practices from CMMI, ITIL, Helpdesk Institute (HDI) and ISO (20000, 9001 and 27001) to manage these consolidation efforts.
Through our IT service management and consolidation services, agencies experience increased efficiencies, reduced redundancy, greater return on investment, enhanced customer satisfaction through repeatable services and a reduced carbon footprint.
NuAxis manages the Department of Labor (DOL) Enterprise Service Desk (ESD), which consolidates IT service desk support across the DOL, bringing together nine disparate infrastructures and spanning support for 22,000 users located across six regions.
In support of the National Park Service’s (NPS) data center consolidation initiative, NuAxis implemented a virtualization infrastructure within the data center, halving the number of servers from 300+ to 150.
Leveraging ServiceNow for the Enterprise
At DOI-BSEE, the NuAxis team leverages ServiceNow to enable greater visibility and transparency through extensive use of dashboards. All operational teams and management have their own dashboard displaying actionable, dynamic data. Program Managers and the COR see SLA status and trending; technical leads see open and aging tickets; the Service Desk monitors inbound requests and customer survey results. We also enable our customers to reset their own Active Directory passwords right from the login screen. Those requests are fulfilled and logged in ServiceNow. The Customer Portal is also built on the ServiceNow platform that enables customers to find answers to common questions, check ticket status, and request services. Those services are then routed, through workflows, to the proper teams for delivery.