The federal government once again has called out a major customer experience (CX) problem – with nearly 7,000 federal websites, critical information is buried in outdated content, accessibility barriers block key services, and design challenges can make simple tasks frustrating for citizens.
Federal Chief Information Officer Gregory Barbaccia is calling out this issue – and taking further steps to streamline digital services, eliminate waste, and simplify online experiences so that every citizen can access information quickly and easily.
To audit, improve, and consolidate thousands of websites agency leaders need a solution built for speed and scale that does not leave the customer behind. At NuAxis, we’ve built that solution.
Introducing NuAI: AI-Powered CX that Works at Scale
NuAI is an AI-powered tool designed to analyze, assess, and enhance digital experiences at scale. Using GPT 4 large language models, it can scan and analyze websites in seconds, flagging inefficiencies, outdated content, or accessibility issues and then deliver clear, actionable recommendations to improve the overall CX – including a CX score!
Instead of sifting through pages manually or using tools with algorithmic bias, NuAI automates the process of improving federal websites while keeping customers front and center.
What NuAI Delivers
NuAI can help federal leaders address audit and improvement requirements quickly through key features like:
Enhanced Accessibility: Identifies areas for accessibility improvements using industry-standard and advanced metrics, increasing website accessibility ratings by 50%.
Plain Language Assessment: Evaluates website content for clarity and simplicity, ensuring information is easy to understand for all users.
Automated Code Analysis: Scans website code (HTML/CSS) to detect issues and suggests easy-to-implement fixes.
AI-Powered Experience Score: Rates websites on usability, accessibility, and clarity to help teams enhance customer satisfaction.
Smart Content Review: Flags outdated, confusing, or conflicting content and provides clear, actionable update recommendations.
AI-Driven Remediation: Delivers recommendations and visual data insights to improve site structure, content, and usability within existing workflows.
Put to the Test: Assessing the DMV Digital Experience
To test NuAI’s capabilities, we put it to work analyzing the 20 most-visited Department of Motor Vehicles (DMV) and Bureau of Motor Vehicles (BMV) websites. Which include some of the most notoriously frustrating digital experiences in the country.
NuAI identified accessibility barriers, content duplication, and usability issues, highlighting areas for improvement that could significantly enhance customer satisfaction and efficiency. By automating these assessments, agencies can accelerate digital transformation and deliver better citizen services, faster.
The Future of Citizen Services Needs AI-Powered CX
At NuAxis, we are constantly exploring how to integrate the principles of CX into the traditional development process – through concepts like DevSecCXOps – and have seen how these efforts can impact citizen services. With the added need to find more efficiencies, agencies can use NuAI to deliver automated CX solutions at scale.
Interested in a demo? Reach out!
