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Stay up-to-date on the latest NuAxis news and events.

NuAxis Innovations recruits new business leads for their Resource Conservation Division and company wide CX Program

November 4, 2020 (Tysons, VA) – NuAxis Innovations

NuAxis Innovations is pleased to announce that Denise Manning has joined as the Vice President of Resource Conservation and Amanda Chavez has joined as the Director of Customer Experience (CX).

Denise is responsible for supporting the Department of Interior (DOI) and U.S. Department of Agriculture (USDA) missions, driving technical program objectives while providing superior customer service. “It’s an honor to join NuAxis who has achieved operational excellence while driving customer experience (CX). I’m excited to work in this strategic role amongst a great management team and company,” said Manning.

Amanda will be responsible for leading and further developing the business discipline of CX at NuAxis. She is a thought leader who leverages the human-centered design methodology to foster cultures of innovation and scale design principles across organizations. As the Director of Customer Experience (CX) at NuAxis, Amanda is working with a cross-functional team to scale CX across the entire company and ensure we bring best-in-class CX value to our customers.

Together, Denise and Amanda bring a wealth of experience and will help bring value to the strategies and services we offer to our clients.

About Denise Manning

With over 30 years of experience, Denise has extensive experience with the business capture life cycle for government contracting, having managed complex multimillion-dollar projects in state and local government, federal government, and commercial. “Denise has been a trusted advisor and mentor for many years, and it is a privilege to have her join NuAxis as a leader to develop and deliver solutions that align with our government’s mission of resource conservation. Denise’s experience of leading companies that I always looked up to is going to be instrumental in taking us to the next level of our growth and success in delivering superior CX solutions to the federal marketplace,” said Raza Latif [President].

Prior to launching Manning Outcomes in 2013, Denise was President of G&B Solutions, a management and IT consulting firm and wholly owned subsidiary of VSE, from 2010 until 2012. Before taking on the role as president, Denise served as G&B’s COO from 2008 until 2010, during which time the company was named to Inc.’s 5,000 Fast Growing Companies in America. Prior to joining G&B, Denise was at Northrop Grumman for eighteen years as a Program Director in the Enterprise Solutions organization. She also served as a Program Manager for Fairfax Imaging, Inc. and the Director of Project Management for BIAP Systems.

Denise holds a Bachelor of Arts in Management Information Systems from The State University of New York (SUNY). She is a member of the Project Management Institute (PMI) and a prior volunteer, now board member, for The Women’s Center.

About Amanda Chavez

Prior to joining NuAxis, Amanda was Partner and Chief Design Officer at EthSynPro (ESP), where she helped private and Federal customers bring value to the products, strategies, and services they offered to their clients. She used human-centered design and user experience principles to achieve these goals with measurable ROI. In addition, in 2017 she was the founder and VP of Design of Cognosante’s Design Thinking (DT) capability, where she was responsible for scaling the practice both internally as the company’s go-to innovation methodology for R&D, as well as externally to develop digital and service solutions that address the toughest challenges in healthcare.

Amanda was also a Lead Associate at Booz Allen Hamilton and used the full design thinking process to create innovations for Federal, state, and municipal government clients, some of which include the Department of Veterans Affairs, the Department of Defense, the Transportation Security Administration, and the National Science Foundation.

Amanda holds a Bachelor of Arts in Sociology from McDaniel College and a Master of Public Administration (MPA) from George Mason University. She also holds several industry certifications in Design Thinking (DT) and instructional design/development.

About NuAxis Innovations

NuAxis Innovations is a CX-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 500 employees across 28 states. NuAxis is an established prime contractor adept at providing solutions designed and delivered around the experience of citizens and federal employees. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit www.NuAxis.com.

NuAxis Innovations successfully upgraded to ISO/IEC 20000-1:2018 certification

September 10, 2020 (Tysons, VA) – NuAxis Innovations

NuAxis Innovations is pleased to announce that we have upgraded our Service Management System (SMS) to ISO/IEC 20000-1:2018 certification, the latest Information Technology Service Management Standard. Our quality management system and information security management system continue to be certified to ISO 9001:2015 and ISO/IEC 27001:2013, respectively.
NuAxis’ SMS is certified by Intertek to ISO/IEC ISO 20000-1:2011. This standard specifies requirements for the organization to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
For more information and our full list of certifications, please visit nuaxis.com/certifications.

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 500 employees across 27 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit NuAxis.com.

COVID Journey Map - Version 1.0

Journey of a Federal IT User in the Time of COVID

When the COVID-19 pandemic began, we challenged ourselves to “walk in the shoes of our federal users.” Under the leadership of Mieke Wagner and through a concerted effort of collecting information from our various service desk operations at the U.S. Department of the Interior and the U.S. Department of Labor, we developed the “Journey of a Federal IT User in the Time of COVID.” This journey map captures key moments, along with any associated building blocks, barriers, support mechanisms, emotional state, and solutions/opportunities. Through this map, we hope to help our teams (and all readers) identify actions that deliver better experiences. This is version 1.0 as we expect to continuously update, especially as the transition back to work unfolds. Leave a note below if you have a question or comment.

NuAxis Innovations Awarded USDA OCIO Client Experience Center (CEC) Tier 3 IT Service Desk Operations Contract

March 2, 2020 (Tysons, VA) – NuAxis Innovations

The U.S. Department of Agriculture (USDA), Office of the Chief Information Officer (OCIO) Client Experience Center (CEC) awarded NuAxis Innovations a contract to provide Tier 3 IT Service Desk Operations. This contract is critical to CEC’s vision to “innovate, deliver, and service world-class IT products and services” and will be supported by NuAxis’ Resource Conservation Division.

As a customer-centric organization, NuAxis aims to complement the mission and culture of CEC through a secure, modernized, and process-driven Tier 3 operation built on optimal customer experience (CX). “We are very excited about our new contract with the USDA CEC, and we look forward to honoring CEC’s cornerstones of innovation, delivery, and service. This is in alignment with our commitment to enable and deliver exceptional CX through our broad array of services,” said Ali Qureshi [COO].

As NuAxis’ President, Raza Latif, describes: “We have a long history of successfully supporting similar land and resource missions within the Department of the Interior (DOI), and we are especially excited by the intersection of mission objectives and CX within CEC. We are excited to partner with CEC to develop digital transformation strategies that begin with CX.”

About USDA Client Experience Center (CEC)

Client Experience Center (CEC), formerly Client Technology Services (CTS), is a federal government information-technology service provider that uses a business model to support the comprehensive IT requirements of federal business. CEC provides comprehensive information technology, associated operations, security and technical-support services to a customer base of more than 45,000 USDA end users located in more than 3,400 field, state, and headquarters offices across the U.S. and its territories,

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 470 employees across 28 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit www.NuAxis.com.

NuAxis Innovations Achieves ServiceNow Bronze Partnership

October 31, 2018 (Tysons, VA)

NuAxis has achieved Bronze Partner status in ServiceNow’s Partner Program. The Bronze status designation recognizes NuAxis’ success in supporting the largest instance of ServiceNow at Department of the Interior as well as in supporting the adoption of ServiceNow at the Department of Labor. It further endorses the company’s investment in required training and certification programs to provide high-quality ServiceNow implementations. The designation entitles NuAxis access to ServiceNow tools and resources enabling the company to develop innovative solutions for its customers using ServiceNow as the primary enabler.

To achieve Bronze status, NuAxis demonstrated not only ServiceNow experience and technical expertise but also a high-level of customer satisfaction. “Our customers will benefit the most from this achievement. Through growing our relationship with ServiceNow, our customers can now expect an even higher level of services to meet their IT and technology needs,” said Raza Latif [President]. For more information, visit www.servicenow.com/partners/find-a-partner/nuaxis–llc.html

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit NuAxis.com.

NuAxis Innovations continues their commitment to Quality Management with ISO 9001:2015

August 31, 2018 (Tysons, VA)

NuAxis Innovations has demonstrated its continued commitment to world class quality management through the ISO 9001 standard. International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and focuses on quality management systems (QMS) and performance. It assists companies in developing a management system that aligns quality with their wider business strategy. Organizations apply the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.

There is a focus on risk-based thinking and accountability in all organizational processes that helps improve communications, efficiency, and implementation of continuous improvement. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. “We are excited to continue our ISO 9001:2015 best practices and feel it provides additional assurance to our customers that we are focused on continuous improvement and customer satisfaction,” said Raza Latif [President].

About PRI Registrar

Since 1995, Performance Review Institute Registrar, a management systems registrar, has helped a multitude of organizations achieve and realize their true potential through the development of management systems and quality systems certification. As an affiliate of SAE International, PRI Registrar is a not-for-profit organization, uniquely motivated with a mission and commitment to raise the bar in any industry it serves. To learn more information, visit www.priregistrar.org or contact PRI Registrar at priregistrar@p-r-i.org today.

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit NuAxis.com.

NuAxis Innovations Appraised at CMMI Level 3 for Services

July 10, 2018 (Tysons, VA)

NuAxis Innovations announced a successful Capability Maturity Model Integration (CMMI)® appraisal at Level 3 for Services. CMMI is a capability improvement framework that provides essential elements of effective processes to improve performance. An appraisal at Maturity Level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods.

The scope of the appraisal is NuAxis’ Enterprise Service Desk (ESD), and we are excited to bring enhanced cost savings, consistency, and process improvement through the CMMI framework. “I’m proud of our team for successfully achieving CMMI Level 3 for Services, an important milestone to continue providing our customers with the best service and support,” said Imran Akram {CEO}. NuAxis is now appraised at both CMMI Level 3 for Services (CMMI-SVC) and Development (CMMI-DEV). The appraisal was performed by API Process Improvements, LLC.

 

About CMMI® Institute

CMMI Institute (CMMIInstitute.com) is the global leader in the advancement of best practices in people, process, and technology. The Institute provides the tools and support for organizations to benchmark their capabilities and build maturity by comparing their operations to best practices and identifying performance gaps. For over 25 years, thousands of high-performing organizations in a variety of industries, including aerospace, finance, health services, software, defense, transportation, and telecommunications, have earned a CMMI maturity level rating and proved they are capable business partners and suppliers. To learn more about how CMMI can help your organization elevate performance, visit CMMIinstitute.com.

 

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit NuAxis.com.

NuAxis Innovations Announces New Chief Operating Officer

Ali Qureshi joins NuAxis Innovations as Chief Operating Officer

June 14, 2018 (Tysons, VA)
NuAxis Innovations announced that Ali Qureshi has joined the team as Chief Operating Officer (COO). In this role, Mr. Qureshi is responsible for executing NuAxis’ strategy for enabling high quality customer service delivery, ensuring the happiness of team members, and facilitating organic business development.

“Ali Qureshi’s addition to the NuAxis management team will further our goal of becoming a robust federal IT service provider. He shares our passion for being flexible, empathetic, and above all else, customer-focused,” said Imran Akram [CEO].

Mr. Qureshi brings a unique perspective to the company having been a Government senior executive for eight years, serving the U.S. House of Representatives, in addition to experience at large and mid-tier companies including Accenture and Booz Allen Hamilton. In total, Mr. Qureshi brings over two decades of experience assisting commercial and federal government clients in meeting their technology services needs through innovative solutions.

Mr. Qureshi holds a Bachelor’s Degree in Environmental Engineering from Wilkes University and an Executive Master’s Degree from the Wharton School and School of Engineering and Applied Science at the University of Pennsylvania. Mr. Qureshi was also selected to participate in the Senior Managers in Government course at Harvard University’s Kennedy School of Government. To learn more about Mr. Qureshi, visit www.nuaxis.com/ali-qureshi/.

 

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit www.NuAxis.com.

 

NuAxis Innovations named one of Virginia’s 2018 Fantastic 50 Companies

The Virginia Chamber of Commerce named NuAxis Innovations as one of the state’s fastest growing companies for the third year in a row

May 7, 2018 (Tysons, VA) – NuAxis Innovations ranks number 36 on the Virginia Chamber of Commerce’s 2018 Fantastic 50 list of fastest growing companies in the state. This is the third year in a row that NuAxis has been recognized on the list, up five spots from last year. “As we continue to grow as a business, our portfolio has seen substantial development in recent years, and we look forward to maintaining this progress. We are honored to be recognized by the Virginia Chamber of Commerce and hope to appear on future lists,” said Raza Latif [President].

Fantastic 50 awardees must be privately held with headquarters in Virginia and show revenues between $200,000 and $200 million. Companies are judged on a four-year revenue period with award verification from Dixon Hughes Goodman, LLP.

Virginia’s Fantastic 50 award program, now in its 23rd year, is the only annual statewide award recognizing Virginia’s fastest growing business by the Virginia Chamber of Commerce.
For a complete list of winners, visit https://www.vachamber.com/2018/04/26/virginia-chamber-unveils-23rd-annual-list-of-virginias-fastest-growing-companies-the-fantastic-50/

About NuAxis Innovations

NuAxis Innovations is a solution-driven IT infrastructure support contractor for the federal government. As a leading IT partner with proven success in large agencies – including the Department of the Interior (DOI) and the Department of Labor (DOL) – NuAxis delivers value and expertise. The company was founded in 2002 by a team of passionate technologists and now has more than 400 employees across 22 states. NuAxis is an established prime contractor adept at providing continuity of operations and robust risk management and allocates resources for each contract that align with the agency’s specific requirements instead of imposing a one-size-fits-all mindset. NuAxis Innovations is composed of the highest-caliber employees and is continually expanding its portfolio of IT infrastructure support services. For more information, visit www.NuAxis.com.

About the Virginia Chamber of Commerce

The Virginia Chamber of Commerce is the largest business organization in the Commonwealth, with more than 26,000 members. The Chamber is a non-partisan, business advocacy organization that works in the legislative, regulatory, civic and judicial arenas to act as the catalyst for positive change in all areas of economic development and competitiveness for Virginia. Learn more at www.vachamber.com

NuAxis Innovations awarded a $25 million BPA by Fish and Wildlife Service

The U.S. Fish and Wildlife Service (FWS), an agency within the Department of Interior (DOI), selected NuAxis Innovations as one of the awardees for its $25M IT Services Blanket Purchase Agreement (BPA). The BPA supports multiple IT functions and furthers FWS’s mission of “working with others to conserve, protect, and enhance fish, wildlife, plants, and their habitats for the continuing benefit of the American people.” NuAxis was awarded all of the initial BPA task orders which provide helpdesk, network, data center, and application management services.