Operations
Nothing works if your operations do not. We built our business building the nuts and bolts of IT shops all over the Federal Government. We understand how ops fits in to your architecture and your customer experience strategy.
IT Service Management (ITSM)
We help you design, build and deliver IT support services that focus on your customers and your ROI.
Enterprise Service Desk
Whether you are serving 1,000 customers or 100,000, we can help you build, scale and streamline service desk with a focus on customer experience.
Enterprise IT Operations
We are device agnostic, providing solutions that support business needs operating within your organizational data centers, ensuring the availability, performance, and security of hardware, software, and network resources that are used to support business operations.
Cyber
We approach cyber from three distinct areas: confidentiality, integrity and availability to ensure organizational data is always protected.
Cloud
Leveraging customer experience (CX) and human-centered design (HCD) provides a next-level cloud experience. This approach paired with our cloud expertise creates an upgraded IT environment and a seamless experience for teams and the groups they serve.
We support migration to SaaS, PaaS, IaaS environment and support hybrid solutions to support business needs while ensuring full security compliance.
Want to learn more?
Contact our Operations expert.
Rich Zanatta
“Operations is experience. Engineers need to partner with customers to create the infrastructure that will power and protect your future.”
How CX Supports Operations
Operations challenges are experience challenges. From the cloud to the service desk, every touchpoint matters to building a positive experience.
