Our Success Stories

CASE STUDIES

How we helped:

Ensured a smooth and efficient transition minimizing disruptions to the customer’s contact center operations.

Improved the user experience for contact center agents and end-user.

Implemented advanced features and capabilities that improved operational efficiency.

How we helped:

Streamlined HR processes to reduce processing time, improve efficiency, and enhance collaboration.

Increased transparency and trust through real-time tracking of HR requests.

Automated manual tasks, enabling HR staff to focus on strategic initiatives.

How we helped:

Established a six-month timeline to minimize disruption.

Processed over 14,000 service tickets per month across 16 field offices and six regions.

Managed 200–600 VIP service tickets monthly, with 95% resolved within one hour.

How we helped:

Built a new robust, CECC database system that required 0 additional dedicated staff.

Delivered results in just six months.

Delighted external customers and researchers with upgraded day-to-day usability.

How we helped:

Developed a comprehensive—and fun—onboarding program.

Trained new employees to be effective contributors to the company’s mission.

How we helped:

Used Human-Centered Design (HCD) methods to improve usability and make the system easier for reviewers and staff.

Streamlined the review process in the new system for reviewers to evaluate, track, and score grant applications objectively.