We are an IT company that loves people more than products or processes. Our leadership team knows federal IT inside and out. Our difference is we design for your customers’ happiness and your success.
Jahanzib is a ServiceNow System Administrator who also works on development work when the opportunity arises. He enjoys working with clients and our ServiceNow team to identify and solve problems. He always finds it interesting to figure out the most efficient way to realistically solve a problem and then, often times, how to build and implement it.
“To me, CX means the feelings the customer will have from the start of the experience till the end. CX is critical because it helps you get a full view and understanding of the product, identify individual involvements, and understand what they feel and, ultimately, how to improve and make the best product. I believe one of the most important things is getting into the psychology of a customer to ultimately tailor make the perfect product for them.”