The Bureau of Reclamation (BOR) needed to consolidate its IT support services to improve employee efficiency and lower costs.
NuAxis supports the BOR across nine disparate IT support areas, including service desk management, infrastructure support services and database management.
After winning the original contract with BOR, NuAxis added eight additional contracts with the agency to expand the scope of work and provide additional support.
The Help Desk Institute (HDI)-certified NuAxis team working for the BOR supports 5,700 users who work from 7,500 managed and more than 600 unmanaged workstations. NuAxis also provides everything that employees and contractors for the agency need – from user setup to printer maintenance to advanced IT resolution.
BOR Support Initiatives:
- Maintain BOR servers
- Install and route LAN connections
- Provide support for laptop, desktop, mobile and IT devices
- Develop and maintain software deployment packages
- Asset management support
- Support implementation of Google Apps
- Maintain printers
- Maintain Reclamation Enterprise Service Center serving as single POC for 5,700 users
“NuAxis’ management has done a fantastic job with our help desk. They have provided innovative ideas to provide better and quicker service to our users. They do a great job of keeping their personnel engaged. Their proposals are always well written and describe their ideas on how to better serve users. NuAxis’ management seems to understand that we are a service organization and that our users come first. They are always willing to do what is right for our users.”- Bureau of Reclamation Contracting Officer