CX and Security:
The Mars and Venus of Federal IT.

Once upon a time, federal IT leaders set out to create a solution that citizens loved and kept their data safe. But when they tried to build it, it became an epic showdown between the power of customer experience and the necessity of security.

If security is from Mars, and CX is from Venus, can they ever work together…or are they destined to fight it out for eternity?

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