ServiceNow
at NuAxis
We leverage ServiceNow’s robust platform to help agencies achieve their mission, streamline operations, and improve customer experience.
As a ServiceNow Premier Partner, we have extensive experience developing, deploying, and sustaining complex ServiceNow environments. We understand the most optimal application of ServiceNow as an SMS, and we help expand ServiceNow as a business automation, workflow management, and orchestration tool.
For the last four years, our team members have spoken at the ServiceNow Federal Summit and ServiceNow Knowledge Conferences to share their application of ServiceNow in the federal space.
We replaced the Congressional-Executive Commission on China’s Political Prisoners Database (PPD) application with a modern, secure, cloud-based application using ServiceNow. Our modernized application included new functionality for handling prisoner records, displaying them in the UI, and tracking multiple detentions over time. It also allows users to search for numerous detainees in several languages or use different alphabets to search.
We utilize ServiceNow at the Bureau of Safety and Environmental Enforcement as an accelerant for automation and innovation. Over the last year, some of our significant ServiceNow accomplishments include FedRAMP certification and customer controls; SAML Single Sign-On; Project and Portfolio Management (PPM/SPM); unified metrics dashboard; Visual Task Boards; and self-service password reset; human resources automation (HRSD).
NuAxis has built several custom applications within ServiceNow to improve efficiencies at the Department of Labor. For example, we built an application that integrates with the Mine Safety and Health Administration (MSHA) Office of Assessment Database, which tracks various companies’ mine safety and health incident data.
We have a ServiceNow CSAT Score of 4.88/5
We have a ServiceNow Developer MVP!
Other examples of our capabilities in ServiceNow include:
- Integrate with monitoring tools like SolarWinds
- Integrate with Microsoft Office 365 & TEAMS
- Integrate with LDAP like MS Active Directory
- Self-service Password Resets
- Self-service Printer Mapping
- Mobile notifications
- Integrate with Microsoft Active Directory
- Software Asset Management
- Full CMDB & Discovery
- Change Management
- Knowledge Management
- Self-service Portal
- SDLC & Agile Development
- Orchestration
- Virtual Agent
- Performance Analytics
- Project & Portfolio Management
ServiceNow is a vital tool in improving our customers' experience.
We are improving the Customer Experience at BSEE by collaborating with BSEE’s configuration management team to create a seamless configuration, change, and release management workflow in ServiceNow.
We work with the Department of Labor leadership to identify pain points that we rectify by configuring modules in ServiceNow to improve process efficiency and cost-effectiveness. These modules help our customers save valuable time and money.
We build customized analytics dashboards for IT users at the Department of Labor. These dashboards allow users to easily track and communicate performance analytics such as agency KPIs, SLA performance, ServiceNow portal usage, and many other items. This information enables leadership to make informed decisions that help them achieve their agency mission.
Other products we have built-in ServiceNow to solve our customer's problems and improve their experience include:
- PIV Card scanning for Check-in at Walkup Desk
- QR code to Incident creation
- Mobile Asset Scanning
- Automating AWS provisioning
- Monitoring Printer Toner Levels
- UPS integration and label printing
- Automatic PDF generation
- Automated Callbacks and Text Messages
Watch this video to hear Michael Culhane, NuAxis Certified Implementation Specialist for HRSD, discuss how NuAxis integrated ServiceNow HRSD with USA Staffing.
Want to learn more?
Contact our ServiceNow expert.
