Embracing Enterprise Experience Management
No matter what business vertical your organization resides in, customer support continues to be a driving force for continued success. Three to five years ago, I would have been rallying organizations to move towards Enterprise Service Management (ESM) as the go-to approach for managing internal services and processes. However, today’s demanding digital environment calls for […]
Girl With the Stickies: How to Advocate for CX When No One Cares
Anytime you’re forging a path towards the new, it’s a roller coaster. When starting my customer experience (CX) journey over a decade ago, one of my low points came when a senior member of management referred to me as “the girl with the stickies” because of my design research and prototype drawings posted all over […]
Human-Centered Design and DevSecOps: The Perfect Partnership
In today’s fast-changing digital world, agencies must adopt innovative approaches to reduce costs while ensuring secure software development. Our team at NuAxis has combined human-centered design (HCD) and DevSecOps to support the growing demand for secure and customer accepted applications and services. When these two approaches are combined, they create a powerful collaboration that can […]
The Link Between Customer Experience and Employee Experience
Last week, NuAxis attended the ACT-IAC CX Summit 2022 and, wow! What an inspiring event full of energy and ideas that focused on putting people—and citizens—first. During the morning session, we saw a pattern emerging in the various panels and Q&A sessions: how can you deliver Customer Experience (CX) without first creating a culture of […]
