EO 14338 and the Future of Government Experience: Lessons Learned from the GovCX Collective
For too long, government services have required citizens to navigate outdated systems, repetitive steps, and confusing forms. That wasted “time tax” doesn’t just slow things down; it chips away at trust and confidence in how government works. This October, the GovCX Collective hosted a panel of customer experience and design leaders to unpack what Executive […]
What’s Next for CX: EO 14338, AI, and the Future of Experience Design
Customer experience (CX) continues to evolve from a corporate buzzword to a permanent federal priority. From the President’s Management Agenda to the most recent Executive Order 14338, the focus on improving the usability and design of public-facing services continues. Journey mapping, service blueprints, and Chief Experience Officers are no longer just a trend, they are […]